Unless you are a software vendor yourself, and even if you are working for a software vendor, it is likely that you do not understand how a software company works. A software company has a life, a beginning, middle-age, and old. This is true for all businesses of course, but software vendors have a unique life-cycle that allows for massive corporations like Microsoft to totally eclipse hardware companies like Intel and have almost no parallel in traditional consumer-based companies.

There are three primary revenue streams in all software companies:

If a Usage Profile is so important to system scaling, why doesn't Open Text provide one for the solutions it sells?

That question, or one like it, has reverberated in my head for more than 1/

Most times it is best to talk about the elephant in the room because we can all see it, even if we wish it weren't there. In our case we'll call out the elephant with the question: Why doesn't Livelink-Experts.com use Open Text's Livelink to host the community? The answer is simple, it is the wrong tool for the job, however that isn't a very informative answer so I'll elaborate.

This is a "Book" of publicly accessible case studies provided by members. There is no restriction regarding the content, other than it be a true and honest event.

"People pay us to not use our computers" ... a crass quote from an ex-boss while we ran an Application Service Provider and it is a truth that made us a lot of money.