What is System Implementation? It encompasses a great deal and while not every implementation will have to deal with every line item listed, most will have much of this in common. In large organizations, much of this complexity is hidden from most application installs and are shared resources amongst a number of different and unrelated applications and solutions.

• The installation and testing of hardware:
  • Servers
  • Network Switches
  • Load Balancers
  • Firewalls
  • Routers
  • Storage Units (SAN / NAS / DAS)
• The configuration and testing of operating systems for every piece of hardware
• The configuration and testing of the network and inter-system communications:
  • Domain Name System servers
  • Simple Mail Transport Protocol servers (email transport)
  • POP3 and IMAP (email) servers (remote client access)
  • Exchange / Domino Groupware (local client access)
  • SSH / Remote Administration
  • SNMP / Server health monitoring
  • Network Security Scanning / Intrusion Detection
  • Network Time servers
  • Load Balancers / Network VLANs, routing and subnets
  • Firewall(s) settings (required inbound and outbound ports and protocols)
• The installation and testing of 3rd party software:
  • Web Servers
  • J2EE Application Servers
  • Relational Database Management Systems
  • Authentication servers (LDAP / Active Directory)
  • Authorization servers (Kerberos, RADIUS, IBM Access Manager, Siteminder)
• The installation and testing of the base ECM application
  • Database schema
  • Application binaries
  • Application support binaries (for administrative and/or non-interactive use)
  • Base configuration
    • Indexing activities (where to find new content and how often to index it)
    • Workflow configuration (how to route, where to route, when to route etc; no workflow creation)
    • User integration (ie: LDAP integration)
    • User Interface access
• The installation, configuration, and testing of the full ECM solution
  • New (modular) functionality
  • Feature configuration (each specific feature and/or application requires some configuration)
  • System configuration:
    • site name
    • access settings
      • user settings
      • group settings
    • notification settings
    • categorization / classification of:
      • content
      • content areas
      • users, and
      • groups of users
    • branding / skinning / themeing  -- changing the look and feel
    • limits, quotas, and other restrictions

It is probable that something important has yet been left out of this list, but this is pretty comprehensive.